Return Policy

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Thank you for shopping with Shop Around Worldwide. We want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your rights and responsibilities.

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1. Return Eligibility

We accept returns for eligible items within 30 days of the date of delivery. To be eligible for a return, items must meet the following criteria:

• Unused and in the same condition: The item must be in its original condition, unused, and in the same packaging as received.

• In the original packaging: Items should be returned in their original packaging.

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2. Non-Returnable Items

Certain items are not eligible for return. These include:

• Personalized items: Items that have been customized or personalized cannot be returned.

• Perishable goods: We do not accept returns for perishable goods.

 

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at [sales@shoparound-worldwide.com] within 30 days of receiving your order.

2. Provide Information: Please provide your order number, the name of the item you wish to return, and the reason for the return.

3. Wait for Instructions: Our customer support team will provide you with return instructions, including the return address and any additional information needed.

 

4. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. We are not responsible for items lost or damaged during the return process.

 

5. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 - 7 business days.

• Late or Missing Refunds: If you haven't received a refund yet, please check your bank account first. Contact your credit card company or bank, as it may take some time before your refund is officially posted.

 

6. Exchanges

We currently do not offer exchanges. If you need a replacement item, you will need to follow the return process outlined above and place a new order for the replacement item.

 

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately at [sales@shoparound-worldwide.com]. We will work with you to resolve the issue promptly.

 

8. Cancellations

Orders cannot be canceled once they have been processed and shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to assist you.

 

9. Contact Information

If you have any questions or concerns about our return policy, please contact our customer support team at [sales@shoparound-worldwide.com].